Privacy Policy

1. Introduction

Welcome to ITLOOP ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company information
• Payment information (processed securely through Stripe)
• Profile information, certifications, and professional details
• Cloud account credentials (encrypted and stored securely)
• Security scan results and findings

2.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

• IP address, browser type, and device information
• Usage data, pages visited, and time spent on the platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Match SMBs with appropriate MSPs based on requirements
• Process payments and manage transactions
• Send notifications, updates, and marketing communications (with your consent)
• Conduct security scans and generate reports
• Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Matched Partners: When you accept a proposal, we share your contact information with the matched MSP
• Service Providers: We may share information with third-party service providers who assist in operating our platform (e.g., payment processors, email services)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data (AES-256-GCM for credentials)
• Secure authentication and authorization
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information through your account settings
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Disconnect cloud accounts and remove stored credentials
• Request a copy of your data in a portable format

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can control cookies through your browser settings, but this may affect platform functionality.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: